1. Introduction

These Terms and Conditions (“Terms”) govern every purchase of jaggery (gur) from [Your Business Name] (“we”, “us”, “the Seller”), whether the order is placed online/by phone or WhatsApp by a retail shop owner (“Buyer”, “Retailer”) for delivery, or purchased directly at our store/godown counter. By placing an order or completing a purchase, the Buyer agrees to be bound by these Terms.

2. Definitions

“Online Order” means any order placed by WhatsApp, phone call, email, or an online order form, for delivery to the Buyer’s premises.
“Retail/Counter Purchase” means goods physically selected, inspected, and collected by the Buyer (or their representative) at our store/godown.
“Goods” means jaggery (gur) in all forms supplied by us slabs, blocks, cubes, or powdered sourced primarily from Kolhapur and nearby regions.
“Lot/Batch” refers to a specific consignment of jaggery sourced together, sharing the same source and quality grade.

3. Nature of Business & General Terms

We are a trading and reselling business; we source jaggery from suppliers and mandis in Kolhapur (and other regions as needed) and supply it to retail shops across the Mumbai metropolitan area.
We do not manufacture jaggery. As an agricultural product, natural variation in colour, hardness, sweetness, and moisture between batches and seasons is normal and is not considered a defect.
These Terms apply to both online/wholesale orders and over-the-counter retail purchases, except where a clause specifically states otherwise.
We reserve the right to refuse or limit any order at our discretion for example, due to stock unavailability, suspected fraud, or unpaid prior dues.

SECTION A — ONLINE / WHOLESALE ORDERS (Delivered to Retailer Premises)

4. Order Placement

Orders can be placed via [WhatsApp / Phone / Website / Email list your active channels].
Each order must clearly state: jaggery type/grade, quantity (kg), packaging preference, delivery address, and preferred delivery date.
An order is confirmed only once we send a confirmation (WhatsApp message, callback, or proforma invoice) stating the agreed price, quantity, and expected delivery date. Placing an order does not by itself guarantee fulfilment until we confirm it.

5. Minimum Order Quantity (MOQ)

A minimum order quantity of applies to online/wholesale orders. Orders below the MOQ may be redirected to our retail counter or may attract a small-order surcharge.

6. Pricing & Quotations

Prices are quoted per kg/per unit at the time of order and may change without prior notice due to seasonal variation in Kolhapur sourcing rates, transport costs, and market conditions.
The price confirmed at order confirmation (Clause 4) is the price that applies to that specific order, regardless of later market movement — unless the Buyer delays the order beyond [7] days from confirmation.
Quoted prices exclude applicable taxes and delivery charges unless explicitly stated on the quotation/invoice.

7. Payment Terms

We accept both advance payment (UPI / bank transfer / NEFT / RTGS) and Cash on Delivery (COD) for online/wholesale orders, as agreed at the time of order confirmation.
For advance-payment orders, dispatch begins only after payment is received and confirmed.
For COD orders, full payment (cash or UPI) must be made to our delivery person at the time of delivery, before goods are unloaded, unless prior written credit terms apply (see Clause 14).
We may require advance payment for first-time buyers, large-value orders, or where there is a history of delayed or disputed payment.
A valid receipt or invoice will be issued for every payment received.

8. Packaging & Labelling

Goods are packed HDPE bags and cartons of standard weight as agreed (e.g., 25 kg, 30 kg, or 50 kg bags).
Loose, unbranded bulk jaggery is currently exempt from GST, while pre-packaged and labelled retail packs (branded under Aumak Foods or sold in consumer packs) attract GST as applicable (currently 5%) this will be reflected on the invoice. Buyers should confirm exact treatment for their specific case with their own tax consultant.
Buyers needing special packaging (vacuum-sealed, branded, custom weights) must inform us at the time of ordering; additional packaging charges may apply.

9. Delivery & Logistics

Delivery is arranged in one of the following ways, depending on order size, location, and mutual convenience, and will be confirmed at the time of order confirmation: (a) directly by us using our own vehicle/staff, (b) through a third-party transport or courier service, or (c) self-pickup arranged by the Buyer.
Estimated delivery timelines will be shared at order confirmation. These are estimates only and may be affected by transport availability, weather, traffic, or supply disruption from Kolhapur.
Any delivery charges will be communicated and agreed before dispatch and added to the invoice.
The Buyer (or an authorised representative) must be available to receive delivery at the agreed address and time. If no one is available, re-delivery charges may apply.

10. Risk & Title Transfer

Risk in the goods (loss or damage in transit) passes to the Buyer once goods are handed over to the Buyer, the Buyer’s representative, or the Buyer’s appointed transporter at the agreed delivery point or pickup location.
Ownership/title of the goods passes to the Buyer only on receipt of full payment by us, even if goods have already been delivered (relevant for COD or credit orders).

11. Quality Inspection on Delivery

The Buyer must inspect the goods for quantity, quality, and condition at the time of delivery or pickup, in the presence of the delivery person, before signing for receipt or making COD payment.
Visible issues short weight, breakage, foreign matter, spoilage should be flagged to the delivery person immediately and reported to us the same day.

12. Returns, Replacement & Damage Claims

Any complaint about damaged goods, melted/spoiled jaggery, short weight, or quality mismatch from the confirmed order must be reported to us within 24 hours of delivery, along with photographic evidence and the order/invoice reference. Claims raised after 24 hours will not be entertained, since jaggery is a perishable, moisture-sensitive product whose condition can change with the Buyer’s own storage over time.
Valid claims, once verified by us, will be resolved by replacement of the affected quantity, a credit note for a future order, or a partial refund at our discretion.
No returns or replacement will be accepted for goods that have been opened, stored improperly (humid/damp conditions, direct sunlight, pest exposure), or already sold/used further by the Buyer.
Natural variation in jaggery’s colour, hardness, and moisture between batches is not treated as a defect.

13. Order Cancellation

Orders may be cancelled free of charge before dispatch or sourcing has begun against that order.
Once an order has been dispatched, or jaggery has been specifically sourced against it, cancellation will not be accepted, or may attract a charge to cover sourcing/transport costs already incurred.
We may cancel any order due to stock unavailability, a pricing error, or the Buyer’s failure to complete payment as agreed with a full refund of any advance paid.

14. Credit Terms for Regular Retailers (where applicable)

Credit terms (payment after delivery, within an agreed number of days) may be extended only to established, regular Buyers at our discretion, based on order history and a mutually signed credit agreement.
Credit limits, credit periods, and any late-payment interest/fees will be set out separately in writing for each such Buyer.
We may suspend further deliveries or withdraw credit terms at any time in case of delayed or disputed payment.

SECTION B — RETAIL / COUNTER PURCHASES (At Our Store or Godown)

15. In-Store Purchase Process

Buyers may visit our store/godown at [Address] during business hours [Timings] to inspect and purchase jaggery directly.
Goods are weighed in front of the Buyer on a calibrated scale; Buyers are encouraged to verify the weight before payment.

16. Payment Methods at the Store

We accept cash, UPI, and NEFT at the counter.
A valid bill/invoice is issued for every counter sale, showing item, quantity, rate, and total amount (and GST, where applicable).

17. Quality Check at Time of Purchase

Buyers are encouraged to inspect the jaggery (colour, texture, smell, packaging) before completing the purchase. Goods collected at the counter are considered accepted “as inspected” once payment is made and goods leave the store.
Once goods have left the store, returns/exchanges are considered only for genuine quality issues reported within 24 hours, accompanied by the original bill and subject to our inspection consistent with Clause 12.

18. Exchange/Return at the Store

Unopened, undamaged goods may be exchanged within 12 hours of purchase at our discretion, with the original bill.
Goods that have been opened, partially used, or stored improperly by the Buyer are not eligible for exchange or refund.

19. Bulk/Wholesale Counter Purchases

Retailers buying in bulk directly at the counter are billed at applicable wholesale rates (subject to the MOQ in Clause 5). If we arrange delivery on their behalf instead of self-pickup, the delivery, risk, and quality terms of Section A apply.

GENERAL TERMS — Applicable to Both Online and Retail Purchases

20. Pricing, Taxes & Invoicing

Jaggery prices fluctuate with the seasonal sugarcane crop, sourcing conditions in Kolhapur, and prevailing mandi rates. We share current rates at the time of each order or purchase.
Under applicable GST law, loose/unbranded jaggery sold in bulk is generally exempt from GST, while pre-packaged and labelled jaggery (in branded retail packs) currently attracts 5% GST. Applicable tax, if any, will be clearly shown on the invoice. Buyers needing GST-compliant invoices for their own input credit should inform us at the time of order. (Please confirm exact applicability with your tax consultant, since classification depends on your specific packaging and registration status.)
All invoices/bills are final once payment is made, except for correction of genuine billing errors reported within 24 hours.

21. Quality & Sourcing Standards

We source jaggery primarily from established suppliers and mandis in Kolhapur and take reasonable care to maintain consistent quality. As an agricultural product, natural variation between batches and seasons is normal and not a defect.
We do not guarantee specific chemical-free or organic certification unless explicitly stated and documented for a particular batch.

22. Storage & Handling Responsibility

Jaggery is hygroscopic (it absorbs moisture) and can soften, melt, or develop mould if stored in humid, damp, or poorly ventilated conditions.
Once goods are delivered or handed over, the Buyer is solely responsible for proper storage (cool, dry, airtight conditions). We are not liable for quality deterioration caused by the Buyer’s storage after delivery/pickup.

23. Force Majeure

We are not liable for any delay or failure in sourcing, delivery, or supply caused by circumstances beyond our reasonable control including natural disasters, monsoon disruption, strikes, transport unavailability, government restrictions, or mandi closures affecting the Kolhapur–Mumbai supply chain.

24. Limitation of Liability

Our liability for any valid claim under these Terms is limited to the value of the specific goods/order in question (replacement, credit note, or refund as per Clause 12). We are not liable for indirect or consequential losses such as the Buyer’s loss of resale profit or loss of customers arising from delayed delivery, quality issues, or supply disruption.

25. Dispute Resolution & Jurisdiction

Buyers are encouraged to raise any concern directly with us first, for prompt resolution.
Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

26. Privacy of Buyer Information

Information shared by Buyers while ordering (name, address, phone number, payment details) is used only for processing orders, deliveries, and business records, and is not shared with third parties except as needed for delivery/transport or as required by law.

27. Amendments to These Terms

We may update these Terms at any time. The latest version will be available at our store and/or shared with regular online customers. Continuing to order or purchase after changes are communicated constitutes acceptance of the updated Terms.

28. Contact Us

For any questions, complaints, or clarification regarding these Terms, please contact:

Aumak Foods

Mumbai, Maharashtra

Phone/WhatsApp: +91 7039361225

Email: foods@aumak.com